FatalErrors.info

Search by Model or by Error Code Search

Error code: 00010021

<- Back

Starter cartridge error

This message appears and printer is stopped when value falls to the same condition as 00010020 for the starter cartridge which is only used at printer installation.

• Check Points:
  • CSIC contacts are poor (properly form CSIC connector contacts/replace holder assembly IC).
• Solution:
  • Replace the starter cartridge.
  • Replace the C362DRV board.
  • Replace the CSIC board.